Polityka wysyłki

Last updated: November 4, 2025

Thank you for shopping with Luflair.
We aim to ensure that every order is processed efficiently and delivered safely to your doorstep. Please review the details of our shipping process below.

1. Order Processing

All orders are processed within 24–72 hours after payment confirmation.
Once your order is placed, our fulfillment team verifies the details and forwards the information
to our authorized fulfillment partner for packaging and dispatch.

As Luflair coordinates order handling through external fulfillment partners, shipments may be dispatched
directly from international logistics centers, depending on availability and destination.

2. Shipping Times

Average delivery times:

  • Europe & United Kingdom: 6–10 business days

  • United States & Canada: 6–12 business days

  • Australia & New Zealand: 7–14 business days

  • Other regions: 10–20 business days

Please note that delivery times may vary due to customs clearance procedures, local carrier delays, or peak seasons.
Public holidays or weather disruptions may extend the estimated delivery window.

3. Tracking Information

You will receive an email containing your tracking link within 24 hours after your order has been shipped.
Tracking updates may take up to 48 hours to appear once the parcel leaves the warehouse.

If you do not receive your tracking link after 3 business days, please contact our support team at info@luflair.com.

4. Customs, Duties, and Taxes

Orders shipped internationally may be subject to customs fees, import duties, and taxes once the shipment reaches your destination country.
These charges are the responsibility of the customer.
Luflair and its suppliers are not liable for any customs-related delays or fees imposed by your local authorities.

5. Failed Delivery Attempts / Address Errors

Please ensure your shipping address is complete and accurate at the time of checkout.
We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
If a parcel is returned to the sender due to an address issue or refusal to pay customs charges, a reshipping fee may apply.

6. Shipping Confirmation and Risk of Loss

Once your order has been handed over to the carrier, you will receive a shipping confirmation email with your tracking link.
At this point, risk of loss transfers to you.
If your parcel is delayed or appears lost in transit, our team will coordinate with the carrier and supplier to assist in resolving the issue.

7. Delays and Exceptional Circumstances

While we strive to deliver within the estimated timeframe, delivery delays can occasionally occur due to carrier backlogs, customs inspections, or force majeure events.
Such delays are beyond Luflair’s control and do not constitute grounds for cancellation once the parcel is in transit.

8. Pre-Orders or Back-Orders

In rare cases, certain items may be on back-order or pre-order.
These products will ship as soon as they become available, and you will be notified accordingly.

9. Shipping Fees & Returns

Orders shipped under free shipping campaigns are delivered free of charge.

Please note that shipping costs are non-refundable, except in cases where the item is proven to be delivered damaged or incorrect due to our responsibility.

If a return is made due to reasons such as sizing, personal preference or general dissatisfaction, the original shipping cost will not be reimbursed. This helps us maintain fair logistics operations and offer fast and reliable delivery services.

10. Contact Us

If you have questions about your order or shipment status, please contact us at:

Email: info@luflair.com
Address: Tiergarten 34, 45239 Essen, Germany

Our team will respond within 24 hours (business days).