Return & Refund Policy

Last updated: September 6, 2026

We want you to be satisfied with your purchase. Please read this policy carefully before requesting a return.

1. Return Eligibility

You may request a return within 14 days of receiving your order, subject to the terms below.

For returns made under our voluntary return policy, items should be:

• Unworn and unused

• In their original condition

• With original tags attached

• In their original packaging, where applicable

• Accompanied by proof of purchase or order confirmation

Items showing signs of wear, washing, misuse, alteration, or damage after delivery may not qualify for a voluntary return, refund, or store credit.

These voluntary return requirements do not limit or replace any statutory consumer rights, including the statutory right of withdrawal described in Section 4.

2. How to Start a Return

For standard returns under this policy, please contact us at info@luflair.com and provide:

• Your order number

• The reason for the return

• Photos, where the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the applicable return instructions and designated return address.

Returns submitted under our voluntary return policy without prior authorization may not be accepted.

This prior authorization requirement does not apply to the statutory right of withdrawal described in Section 4.

3. Return Address

Returns are processed through our authorized fulfillment network.

You will receive the appropriate return address after your return or withdrawal has been submitted and the applicable return instructions have been provided.

Please do not send returns to our administrative address in Germany unless we specifically instruct you to do so.

4. European Union Customers

Customers residing in the European Union generally have a statutory 14-day right of withdrawal for eligible distance contracts, subject to applicable statutory exceptions.

The withdrawal period for goods begins on the day the customer, or a third party designated by the customer other than the carrier, receives the goods.

You may exercise your statutory right of withdrawal without giving any reason. You may submit your withdrawal through our online Withdrawal form or by contacting us at info@luflair.com.

To exercise your right of withdrawal, you must communicate your decision to withdraw before the end of the applicable 14-day withdrawal period.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after the day on which you notified us of your decision to withdraw. The deadline is met if you send the goods back before the 14-day period has expired.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods, provided that you were informed of this obligation before completing your purchase.

Upon a valid exercise of the statutory right of withdrawal, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.

We are not required to reimburse any additional delivery costs resulting from your choice of a more expensive delivery method.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise and provided that you do not incur any fees as a result.

We may withhold the reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, unless otherwise required by applicable law.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The statutory right of withdrawal applies independently of our voluntary return policy. Nothing in this policy limits, excludes, or otherwise restricts any mandatory consumer rights available under applicable law.

5. Customers Outside the European Union

For customers outside the European Union, approved returns are generally eligible for store credit only, except where applicable law requires a refund or other remedy.

Store credit is issued electronically and does not expire unless otherwise required by applicable law.

Approved voluntary returns outside the European Union may be subject to a restocking fee of up to 10%, except where such a fee is prohibited by applicable law. Any applicable fee will be communicated before the return is processed.

Where applicable law requires a refund or other remedy, we will comply with the applicable legal requirements.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at info@luflair.com and provide your order number and relevant photos.

After reviewing the issue, we may provide an appropriate remedy, which may include a replacement, repair, refund, price reduction, or another remedy required by applicable law.

Nothing in this section limits any statutory consumer rights relating to defective, damaged, or non-conforming goods.

7. Non-Returnable Items

Certain products may be excluded from return or withdrawal where permitted by applicable law, including:

• Personalized or custom-made products

• Perishable goods

• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable

• Hazardous or flammable products

• Gift cards

• Other products specifically excluded from a statutory right of withdrawal under applicable law

Discounted or sale items remain subject to any statutory consumer rights that apply to them.

8. Exchanges

We do not currently offer direct exchanges.

If you wish to purchase a different size, color, or product, you may return the original item in accordance with the applicable return or withdrawal terms and place a new order.

This does not affect any statutory rights available under applicable law.

9. Shipping Costs

For voluntary returns, return shipping costs are generally the responsibility of the customer unless otherwise stated or required by law.

For a statutory EU withdrawal, the customer is responsible for the direct cost of returning the goods where we have properly informed the customer of this obligation before purchase.

For a statutory EU withdrawal, we will reimburse the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs resulting from selecting a more expensive delivery option are not reimbursed.

Where goods are defective, damaged, incorrect, or otherwise subject to a statutory remedy requiring the seller to bear the relevant costs, we will comply with applicable law.

10. Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided that processing has not already begun.

After this period, cancellation may no longer be possible.

This voluntary cancellation policy does not affect your statutory right of withdrawal after receiving your order or any other mandatory consumer rights under applicable law.

11. Final Notes

Luflair works with independent fulfillment partners to process and deliver orders.

We aim to handle returns, refunds, withdrawals, and customer requests fairly, transparently, and efficiently while complying with applicable consumer protection laws.

If any provision of this policy conflicts with mandatory applicable law, the mandatory legal requirements will prevail.

12. Contact

Luflair
Email: info@luflair.com
Address: Tiergarten 34, 45239 Essen, Germany
Phone: +49 1575 8532950