Shipping policy
Shipping Policy
Last updated: August 3, 2026
Thank you for shopping with Luflair.
We are committed to processing every order efficiently and delivering it safely to your destination. Please read the following shipping information carefully.
1. Order Processing
All orders are processed within 24–72 hours after payment has been successfully confirmed.
Once your order is placed, our fulfillment team verifies the order and prepares it for shipment.
Depending on product availability, inventory location, and destination, orders may be dispatched from our own facilities or through carefully selected fulfillment partners and logistics providers.
Orders are processed on business days only. Orders placed on weekends or public holidays will be processed on the next business day.
2. Estimated Shipping Times
Estimated delivery times are:
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Europe & United Kingdom: 6–10 business days
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United States & Canada: 6–12 business days
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Australia & New Zealand: 7–14 business days
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Other regions: 10–20 business days
Delivery times are estimates only and are not guaranteed.
Delivery may occasionally take longer due to customs clearance, carrier delays, severe weather, public holidays, or other circumstances beyond our reasonable control.
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking information is generally available within 24–48 hours after shipment.
If you have not received tracking information within 3 business days after placing your order, please contact us at:
4. Customs, Duties and Taxes
Depending on the destination country and shipping method, customs duties, import taxes, VAT, or other governmental charges may apply.
Where such charges are not collected during checkout, they remain the responsibility of the customer.
Customs inspections and clearance procedures may occasionally result in delivery delays that are beyond our control.
5. Shipping Address
Please ensure that all shipping information is accurate and complete before placing your order.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, refusal to accept delivery, or refusal to pay applicable customs charges, additional shipping charges may apply before the order can be resent.
6. Shipping Confirmation and Risk of Loss
After your order has been shipped, you will receive a shipping confirmation email together with your tracking information.
For consumers, the risk of accidental loss or damage passes to you only upon delivery of the goods to you or a person designated by you, in accordance with applicable consumer protection laws.
If your shipment appears delayed or lost during transit, our customer support team will work with the carrier and our logistics partners to assist in resolving the issue.
7. Delivery Delays and Exceptional Circumstances
While we make every effort to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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customs inspections;
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carrier disruptions;
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severe weather conditions;
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strikes;
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force majeure events; or
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other unforeseen logistical circumstances.
Nothing in this Shipping Policy limits any statutory rights available to consumers under applicable law.
8. Pre-Orders and Back-Orders
Occasionally, selected products may be offered as pre-orders or may temporarily become back-ordered.
Where applicable, estimated dispatch dates will be displayed on the relevant product page or communicated after purchase.
Orders containing pre-order items may be dispatched once the products become available.
9. Shipping Costs and Returns
Shipping fees are calculated during checkout unless free shipping is offered as part of a promotion.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or where a refund is granted due to our error (for example, if an incorrect or defective product was supplied).
Where a return is made for reasons such as size, fit, personal preference, or a change of mind, the original shipping charges are not refundable.
Nothing in this section limits any statutory rights available under applicable consumer protection laws.
10. Contact Us
If you have any questions regarding your shipment or delivery, please contact us:
Luflair
Email: info@luflair.com
Address: Tiergarten 34, 45239 Essen, Germany
Our customer support team aims to respond within 24 business hours.